Terms of service

Terms of Service

Effective date: August 23, 2025
Applies to: jenvra.com (“Jenvra,” “we,” “us,” “our”)

Notice of Arbitration & Class-Action Waiver: Except for certain small-claims matters, disputes are resolved by binding arbitration on an individual basis. You waive any right to a jury trial or to participate in a class action. See Section 18.

1) Acceptance of Terms

By accessing or using jenvra.com, creating an account, or placing an order, you agree to these Terms and to any policies referenced here (collectively, the “Agreement”), including our Privacy Policy, Return & Refund Policy, Limited Warranty, and Shipping Policy. If you do not agree, do not use the site.

2) Eligibility & Intended Use

The site is intended for adults 18+ in the United States. You may not use the site if you are barred by applicable law.

3) Account & Security

You are responsible for your account, credentials, and all activity under it. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate this Agreement.

4) Orders; Availability; Errors

All orders are offers to purchase subject to acceptance. We may limit or cancel quantities, refuse service, correct pricing/availability errors, and restrict resale. If we change or cancel an order, we’ll attempt to notify you using the contact information you provided.

5) Pricing; Taxes; Billing

Prices are shown in U.S. dollars and exclude applicable taxes and shipping unless stated otherwise. You authorize us (and our processors) to charge your selected payment method for the total order amount, including taxes and any shipping fees.

6) Pre-Dispute Contact; Chargebacks

Before filing a chargeback or other payment dispute, you agree to email hello@jenvra.com with your order number and allow us up to 10 business days to resolve the issue under our Return & Refund Policy. If you file a chargeback after a refund has already been issued or while we are actively resolving your request, we may submit evidence of your consent to these Terms, our policies, delivery, and any refund issued, and we may decline future orders from the associated account/address where permitted by law.

7) Return & Refunds; No-Return MBG

Returns, refunds, and exchanges are governed by our Return & Refund Policy (30-day money-back guarantee; no return required), which is incorporated here by reference.

8) Limited Warranty

Product issues after the MBG window are governed by our Limited Warranty (if applicable). The warranty is separate from and in addition to your statutory rights.

9) Product Use & Safety (Cosmetic-Only)

Our at-home high-frequency wand is intended for cosmetic use only. It is not intended to diagnose, treat, cure, or prevent any disease. Follow the Instructions for Use (IFU): gentle, quick passes; start low/short; avoid sensitive areas; stop if irritation occurs. Do not use in contraindicated situations as described in the IFU and on our site. Results vary.

10) Subscriptions & Promotions (if offered)

If we offer subscriptions, the renewal terms and cancellation procedures will be disclosed at checkout and in your account. Promotional offers may be subject to additional terms. We may modify or discontinue promotions at any time.

11) SMS/Mobile Terms (if you opt in)

By opting in to SMS, you consent to receive marketing and transactional texts. Message & data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

12) User Content; Reviews; License

If you submit reviews, photos, videos, or other content (“User Content”), you represent you own or control the rights and that it is truthful and lawful. You grant Jenvra a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, modify (for formatting only), display, and distribute your User Content in any media for marketing and other lawful purposes. We may moderate or remove User Content at our discretion.

13) Intellectual Property; Site License

All content on the site (text, graphics, logos, images, video, software) is owned by or licensed to Jenvra and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the site for personal, non-commercial purposes. No scraping, crawling, reverse engineering, framing, or use of our trademarks without written permission.

14) Prohibited Conduct

You agree not to: (a) violate laws or third-party rights; (b) attempt to access accounts or data without authorization; (c) interfere with site operation; (d) upload malicious code; (e) use the site to develop competing products; (f) misrepresent your identity or submit fraudulent orders/claims.

15) Third-Party Services & Links

The site may contain links to third-party websites or integrate third-party services (e.g., payment processors, analytics/ads partners). We are not responsible for third-party content or practices. Your use of those services is governed by their terms and privacy policies.

16) Disclaimers

Site & Content. The site and all information are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
No Medical Advice. Content is for cosmetic/educational purposes only and is not medical advice.

17) Limitation of Liability

To the fullest extent permitted by law, Jenvra’s total liability for any claim arising out of or relating to the site, products, or this Agreement will not exceed the amount you paid for the product(s) giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, loss of data, or business interruption.

Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the maximum extent permitted.

18) Dispute Resolution; Arbitration; Class-Action Waiver

Informal resolution. You must first follow Section 6 (pre-dispute contact).
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to this Agreement or your use/purchase will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under the Consumer Arbitration Rules.
Venue & law. The seat of arbitration is Wyoming; the law of Wyoming governs (Section 19). The arbitrator may conduct proceedings by video or documents at the parties’ request.
Individual basis only. No class, collective, or representative actions or arbitrations. The arbitrator may award relief only for the individual party and only to the extent necessary to provide relief warranted by that party’s individual claim.
Jury trial waiver. If a claim proceeds in court rather than arbitration, you and we waive any right to a jury trial.
Small claims court. Either party may bring an eligible claim in small-claims court in Sheridan County, Wyoming.
Costs/fees. AAA filing/administrative fees are governed by the AAA Rules; the arbitrator may award fees/costs as permitted by applicable law.
30-day opt-out. You may opt out of this arbitration agreement by emailing hello@jenvra.com within 30 days of your first purchase, stating your name, order number, and a clear statement that you opt out.
Severability. If the class-action waiver is found unenforceable as to a particular claim, that claim must proceed in court, not arbitration.

19) Governing Law; Venue

This Agreement is governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Subject to Section 18, the exclusive venue for any non-arbitrable action is the state or federal courts located in Sheridan County, Wyoming, and you consent to their jurisdiction.

20) E-Sign Consent; Electronic Communications

You agree to receive communications electronically (email, on-site notices) and that such communications satisfy any legal requirement that they be in writing. You consent to use of electronic signatures and records in connection with your transactions.

21) Termination

We may suspend or terminate access to the site or your account at any time for any reason, including suspected fraud, abuse, or violation of this Agreement. Sections that by their nature should survive termination will survive (e.g., licenses, disclaimers, limits of liability, dispute resolution).

22) Changes to Terms

We may update these Terms from time to time. The “Effective date” will change when we do. Your continued use of the site after changes means you accept the updated Terms.

23) Miscellaneous

Severability. If any provision is unlawful or unenforceable, the rest remains in effect.
No waiver. A failure to enforce any provision is not a waiver.
Assignment. You may not assign or transfer your rights; we may assign as permitted by law.
Force majeure. We are not liable for delays or failures due to events beyond our reasonable control.
Entire agreement. These Terms plus referenced policies are the entire agreement between you and us regarding the site and products and supersede prior or contemporaneous agreements on the same subject.

24) Contact

Jenvra is a brand of LUCMI LLC.